Sentra Privacy Policy
This Privacy Policy describes how Inference Group, LLC ("Sentra," "we," "us") collects, uses, and shares information when you use the Sentra remote assistance platform, including our web application, iOS application, and related services (collectively, the "Service").
Sentra is a business-to-business service. You access Sentra through an account provisioned by your employer or the company you work with ("Customer"). This policy explains both what we do with your data and how responsibility is divided between Sentra and the Customer.
1. Our Two Roles
Sentra as a business (controller). For account information — your name, email address, company affiliation, and authentication data — Sentra determines how the data is used and is directly responsible for it.
Sentra as a service provider (processor). For session content — call audio and video, recordings, transcripts, chat messages, AI assistant conversations, and session summaries — Sentra processes this data on behalf of the Customer. The Customer determines why this data is collected and how long it is kept. If you have questions or requests about session content, contact your employer or the Customer that provisioned your account. We will support the Customer in responding to those requests.
2. Information We Collect
Account and identity information
- Name, email address, and company affiliation
- Role within your company (e.g., pilot/operator or field worker)
- Authentication data, including one-time passcodes and session tokens
Session content
- Live audio and video transmitted during calls between operators and field workers. Live media is transmitted peer-to-peer or via relay servers and is not stored unless a session is recorded.
- Session recordings. Audio from connected sessions is recorded. Recordings are stored in private cloud storage.
- Transcripts. Recorded sessions are automatically transcribed using automated speech-to-text technology.
- Session summaries. Transcripts and session data are used to automatically generate structured written summaries of each session.
- Chat messages exchanged during calls.
- AI assistant conversations. Messages you exchange with Scout, our AI assistant, including any content you submit to it.
- Session feedback you submit after a call (e.g., whether the issue was resolved).
Usage and technical information
- App session activity: when you connect and disconnect, session duration, and platform (web or iOS)
- Presence and availability status while using the Service
- Call metadata: participants, timestamps, duration, and connection outcomes
- Sign-in activity, including timestamps, success/failure, and IP address on successful sign-in
- Device and browser information, and error/diagnostic logs generated when the Service encounters a problem
We do not use the Service to track your location. We do not use the Service to collect data from consumers for advertising purposes, and we do not sell or share personal information as those terms are defined under California law.
3. How We Use Information
We use the information described above to:
- Provide the Service: connect calls, deliver chat, manage presence and availability
- Record, transcribe, and summarize sessions at the direction of the Customer
- Power AI features: Scout uses session transcripts and Customer-provided knowledge documents to provide assistance relevant to your company. AI processing is limited to serving your company; one Customer's data is never used to provide AI features to another Customer.
- Provide analytics to the Customer about platform usage, session outcomes, and response times
- Secure the Service: monitor sign-in activity, detect abuse, and diagnose errors
- Communicate with you about the Service
AI disclosure. Sentra uses artificial intelligence to transcribe recordings, generate session summaries, and provide the Scout assistant. AI outputs are informational aids for your company's use. Sentra's AI features do not make automated decisions that produce legal or similarly significant effects about you.
4. Session Recording
Sessions on Sentra are recorded to enable transcription, automatic documentation, and AI features. Your employer or the Customer that provisioned your account is responsible for informing you that sessions are recorded before you use the Service. Recording practices, including how long recordings are retained, are determined by the Customer. If you have concerns about recording, contact your employer before participating in sessions.
5. How We Share Information
We do not sell personal information and we do not share it for cross-context behavioral advertising. We disclose information only as follows:
Within your company. Session content, summaries, analytics, and activity data are visible to authorized members of your company as determined by the Customer.
Service providers (subprocessors). We use third-party infrastructure providers to operate the Service. Each is contractually restricted to processing data only to provide services to us. Our AI providers are contractually prohibited from using your data to train their models.
| Provider | Purpose | Data involved |
|---|---|---|
| Supabase | Database, authentication, file storage | Account data, session records, recordings, transcripts, chat history |
| OpenAI | Speech-to-text transcription (Whisper); AI summaries and assistant responses (GPT models) | Session recordings, transcripts, Scout conversation content |
| Cloudflare | WebRTC media relay (TURN) | Call audio and video in transit when a direct connection is not possible; not stored |
| Render | Application hosting | Data in transit through our backend |
| Resend | Transactional email delivery, including sign-in passcodes | Email addresses, email delivery metadata |
| Apple (App Store) | Mobile app distribution | Standard app store diagnostics |
Legal requirements. We may disclose information if required by law, legal process, or to protect the rights, safety, or property of Sentra, our users, or others.
Business transfers. If Sentra is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
6. Data Retention
We retain information for the duration of our relationship with the Customer that provisioned your account, or as otherwise directed by the Customer. Account information is retained for the duration of your account. When a Customer relationship ends, we delete or return Customer session content in accordance with our agreement with the Customer.
7. Security
We use industry-standard measures to protect information, including encryption in transit, private (non-public) storage for recordings and files, tenant isolation so each company's data is accessible only to that company, and role-based access controls. No system is perfectly secure; we cannot guarantee absolute security.
8. Your Rights (California Residents)
California residents have rights under California law regarding their personal information, including the rights to know, access, correct, and delete personal information, and the right not to be discriminated against for exercising these rights.
For account information, submit requests to us directly at contact@websentra.net. We will verify your identity and respond within the timeframes required by law.
For session content (recordings, transcripts, chat, AI conversations), Sentra processes this data on behalf of your employer or the Customer. Submit requests to the Customer; we will assist them in fulfilling verified requests.
We do not sell or share personal information, so no opt-out of sale/sharing is required. We do not use or disclose sensitive personal information for purposes requiring a right to limit.
Do Not Track. The Service does not respond to browser Do Not Track signals. We do not track users across third-party websites.
9. Children
The Service is intended for business use by adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us personal information, contact us at contact@websentra.net.
10. Changes to This Policy
We may update this policy from time to time. We will post the updated policy with a revised "Last updated" date, and for material changes we will provide notice through the Service or by email.
11. Contact Us
Inference Group, LLC
contact@websentra.net